Emotional intelligence as a moderator of coping strategies and service outcomes in circumstances of service failure
Mark Gabbott, Yelena Tsarenko, and Wai Hoe Mok
| Year of publication: |
2011
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|---|---|
| Authors: | Gabbott, Mark ; Tsarenko, Yelena ; Mok, Wai Hoe |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 14.2011, 2, p. 234-248
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| Subject: | Beschwerdemanagement | Complaint management | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Wettbewerbsvorteil | Competitive advantage | Kundenintegration | Customer integration | Intelligenz | Intelligence |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009266738