Emotional Intelligence in a Hierarchical Relationship: Evidence for Frontline Service Personnel
| Year of publication: |
2012
|
|---|---|
| Authors: | Prentice, Catherine ; King, Brian E. M. |
| Published in: |
Services marketing quarterly. - New York, NY : Haworth Press, ISSN 1533-2969, ZDB-ID 20507926. - Vol. 33.2012, 1 (1.1.), p. 34-49
|