Emotional labor dynamics : a momentary approach
Allison S. Gabriel (University of Arizona), James M. Diefendorff (University of Akron)
| Year of publication: |
December 2015
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|---|---|
| Authors: | Gabriel, Allison S. ; Diefendorff, James M. |
| Published in: |
Academy of Management journal : AMJ. - Valhalla, NY : Academy of Management, ISSN 0001-4273, ZDB-ID 221859-8. - Vol. 58.2015, 6, p. 1804-1825
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| Subject: | Kundenservice | Customer service | Konsumentenverhalten | Consumer behaviour | Emotion | Messung | Measurement | Persönlichkeitspsychologie | Personality psychology | Callcenter | Call centre |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.5465/amj.2013.1135 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011427800