Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
Year of publication: |
2013
|
---|---|
Other Persons: | Grandey, Alicia A. (contributor) ; Diefendorff, James M. (contributor) ; Rupp, Deborah E. (contributor) |
Publisher: |
New York, NY [u.a.] : Routledge |
Subject: | Soziale Beziehungen | Social relations | Arbeitsverhalten | Work behaviour | Kundenservice | Customer service | Kommunikation | Communication | Arbeitspsychologie | Organizational psychology | Gefühlspsychologie | Nichtverbale Kommunikation |
Description of contents: | Table of Contents [gbv.de] |
Published items: |
16 hits in ECONIS - Online Catalogue of the ZBW
|
Extent: | xix, 323 p graph. Darst |
---|---|
Series: | |
Type of publication: | Book / Working Paper |
Type of publication (narrower categories): | Sammelwerk ; Collection of articles of several authors |
Language: | English |
Notes: | Enth. 12 Beitr.. - Includes bibliographical references and index. - Lt. LOC-CIP-Data Vol. 48 von Organization and management series |
ISBN: | 978-1-84872-949-0 |
Source: | ECONIS - Online Catalogue of the ZBW |
-
Emotional labor in hospitality : positive affective displays in service encounters
Li, Jing, (2018)
-
The bright side of emotional labor
Humphrey, Ronald H., (2015)
-
Prosoziales Dienstleisterverhalten im Kundenkontakt
Coenen, Christian, (2005)
- More ...
-
Bringing emotional labor into focus : a review and integration of three research lenses
Grandey, Alicia, (2013)
-
The acceleration of emotional labor research : navigating the past and steering toward the future
Gabriel, Allison S., (2023)
-
Emotional labor threatens decent work : a proposal to eradicate emotional display rules
Grandey, Alicia, (2015)
- More ...