Empirical investigation of ISO 9001 quality management systems' impact on organisational learning and process performances
| Year of publication: |
2008
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| Authors: | Lambert, Gilles ; Ouedraogo, Noufou |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 19.2008, 9-10, p. 1071-1086
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