Empirical Study of key success factors in IS Projects

Inter-functional business integration that improves cooperation among departments, or even inter-organizational integration could be supported by the implantation of an ERP system. Consequently, in these last five years, more and more companies are implementing ERP system but lots of them fail so far. We try to understand in our work, from a project management perspective, the reasons that bring the ERP implementation project to success or to fail. We provide in this article a brief overview of the literature dealing with key success factors related to an ERP implementation project to better cope with the field, then we study the case of an ERP implementation project in a company operating in automotive industry, with a quail-metric methodology, to better deepen the reasons of ERP implementation projects success or failure.