An empirical test of image restoration theory and best practice suggestions within the context of social mediated crisis communication
Samantha Nazione, Evan K. Perrault
| Year of publication: |
2019
|
|---|---|
| Authors: | Nazione, Samantha ; Perrault, Evan K. |
| Published in: |
Corporate reputation review : an international journal. - Basingstoke : Palgrave Macmillan, ISSN 1363-3589, ZDB-ID 2119854-8. - Vol. 22.2019, 4, p. 134-143
|
| Subject: | Social media | Consumer complaints | Crisis communication | Image restoration theory | Social Web | Social web | Öffentlichkeitsarbeit | Public relations | Krisenmanagement | Crisis management | Kommunikation | Communication | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Firmenimage | Corporate reputation |