Employee behaviour and relationship quality : impact on customers
Year of publication: |
2008
|
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Authors: | Beatson, Amanda T. ; Lings, Ian ; Gudergan, Siegfried |
Publisher: |
Routledge |
Subject: | Marketing Management (incl. Strategy and Customer Relations) | Services | Relationship Quality | Trust | Satisfaction | Commitment | Service Orientation | Behavioural Intentions |
Type of publication: | Article |
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Notes: | DOI:10.1080/02642060701842282 Beatson, Amanda T., Lings, Ian, & Gudergan, Siegfried (2008) Employee behaviour and relationship quality : impact on customers. The Service Industries Journal, 28(2), pp. 211-223. QUT Business School; School of Advertising, Marketing and Public Relations |
Source: | BASE |
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