Employee/customer interface in a service crisis : impact of senior management attributes and practices on customer evaluation
Nell Kimberley; Charmine E. J. Härtel
| Year of publication: |
2008
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|---|---|
| Authors: | Kimberley, Nell ; Härtel, Charmine E. J. |
| Published in: |
Journal of management & organization : journal of Australian and New Zealand Academy of Management. - Maleny, Qld. : eContent Management, ISSN 1833-3672, ZDB-ID 22677963. - Vol. 14.2008, 2, p. 207-218
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| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10009892914