Employee mere presence and its impact on customer satisfaction
Year of publication: |
June 2016
|
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Authors: | Söderlund, Magnus |
Published in: |
Psychology & marketing. - Hoboken, NJ : Wiley Blackwell, ISSN 0742-6046, ZDB-ID 226933-8. - Vol. 33.2016, 6, p. 449-464
|
Subject: | Kundenzufriedenheit | Customer satisfaction | Verkaufspersonal | Salespeople | Dienstleistungsberufe | Service workers | Einzelhandel | Retail trade | Dienstleistungssektor | Service industry |
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