Employee productivity and service quality enhancement using ERP with knowledge management : a study in a power distribution company in the global context
Animesh Agrawal, Hemant Kumar Diwakar, Suraj Kumar Mukti
| Year of publication: |
2020
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| Authors: | Agrawal, Animesh ; Diwakar, Hemant Kumar ; Mukti, Suraj Kumar |
| Published in: |
International journal of knowledge management : IJKM ; an official publication of the Information Resources Management Association. - Hershey, Pa. [u.a.] : IGI Publ., ISSN 1548-0666, ZDB-ID 2194123-3. - Vol. 16.2020, 3, p. 89-111
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| Subject: | Employee's Productivity | End-User Satisfaction | Enterprise Resource Planning | Knowledge Management | Organizational Impact | Service Quality | Success Factors | Wissensmanagement | Knowledge management | ERP-System | ERP system | Dienstleistungsqualität | Service quality | Erfolgsfaktor | Success factor | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
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| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.4018/IJKM.2020070106 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012303701