Employee versus supervisor ratings of performance in the retail customer service sector: differences in predictive validity for customer outcomes

The relationships among manager-, employee-, and customer-company identification: implications for retail store financial performance

Lichtenstein, Donald R., (2010)

The impact of a new retail brand in-store boutique and its perceived fit with the parent retail brand on store performance and customer spending

Netemeyer, Richard G., (2012)

The retail value chain: linking employee perceptions to employee performance, customer evaluations, and store performance

Maxham, James G., III., (2008)