Empowered Angry customers are launching attacks with social media. Companies can use the same technologies to defuse the anger quickly — By empowering employees to innovate.
| Year of publication: |
2010
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|---|---|
| Authors: | Bernoff, Josh ; Schadler, Ted |
| Published in: |
Harvard business review : HBR. - Boston, Mass : Harvard Business School Publ. Corp, ISSN 0017-8012, ZDB-ID 23826. - 2010, p. 94-102
|