Empowering Quality Management Systems Through Supply Chain Management Integration : A Survey of Select Hospitals in Chandigarh, Mohali and Panchkula

The rapidly developing economy of India has led the product lifecycle to become shorter and allocation of task to become more precise. Due to changing times and upcoming industrial forces, the manufacturing sector has already taken the backseat, giving enough space to service sector. In order to meet the future challenges to empower quality management systems, the role of supply chain management integration comes into play. The main objective of the study is to identify whether supply chain management integration empowers quality management systems or not in the selected hospitals of Chandigarh, Mohali and Panchkula. The study also attempts to unblock the factors having a major impact on overall integration and overall quality management systems in the sample under study. Data collected through a structured questionnaire on 5-point Likert scale is analyzed with the help of various statistical techniques like reliability analysis, factor analysis, and regression analysis. The results indicate that supply chain management integration catalyzes the quality management system in healthcare sector. With the help of these findings, the hospitals can reframe their strategies related to supply chain management to identify areas in which they can improve the quality of service for efficient patient care