Enabling quality in the tourism industry : an evaluation of business excellence in Greek hotels
Year of publication: |
March/April 2016
|
---|---|
Authors: | Tsiotras, George D. ; Tsiotras, Penelope G. ; Fotiadis, Thomas A. |
Published in: |
Global business and organizational excellence : a review of research & best practices. - Hoboken, NJ : Wiley, ISSN 1932-2054, ZDB-ID 2272974-4. - Vol. 35.2015/2016, 3, p. 44-57
|
Subject: | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Hotellerie | Hotel industry | Griechenland | Greece |
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