Encounter-based antecedents of e-customer citizenship behaviors
| Year of publication: |
2013
|
|---|---|
| Authors: | Anaza, Nwamaka A. ; Zhao, Jing |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 27.2013, 2 (19.4.), p. 130-140
|