End-user computing effectiveness: A structural equation model

The paper reports the results of a field study investigating the determinants of End-User Computing (EUC) effectiveness among 187 end-users. A conceptual structural model was developed and tested using Partial Least Squares (PLS). The results show that computer anxiety and attitudes toward EUC are significantly affected by work/life experiences, end-user training, computer experience, and information center support. Computer anxiety also affected attitudes towards EUC. In addition, the number of tasks for which computers are used is directly affected by end-user training, computer experience, organizational support provided by information center and top management, task structure, and attitudes toward EUC. Furthermore, system usage, end-user satisfaction, and perceived effectiveness are strongly affected by end-user training, computer experience, top management support, information center support, task structure, task variety and attitudes towards EUC.