Engaging customer care employees in internal collaborative crowdsourcing : Managing the inherent tensions and associated challenges
| Year of publication: |
2019
|
|---|---|
| Authors: | Malhotra, Arvind ; Majchrzak, Ann ; Bonfield, William ; Myers, Steve |
| Published in: |
Human Resource Management. - Wiley, ISSN 1099-050X, ZDB-ID 2004293-0. - Vol. 59.2019, 2 (23.01.), p. 121-134
|
| Publisher: |
Wiley |
| Type of publication: | Article |
|---|---|
| Language: | English |
| Other identifiers: | 10.1002/hrm.21952 [DOI] |
| Source: | Other ZBW resources |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012082575