Enhancement of Service Quality with Job Standardisation
Year of publication: |
2001
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Authors: | Hsieh, Yih-Ming ; Hsieh, An-Tien |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 21.2001, 3, p. 147
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Saved in:
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