Enhancing customer orientation of service delivery systems: An integrative framework
| Year of publication: |
1999
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|---|---|
| Authors: | Yasin, Mahmoud M. ; Yavas, Ugur |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 9.1999, 3, p. 198-203
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