Enhancing IT service management through process mining : a digital analytics perspective on documented customer interactions
Philipp Reinhard, Mahei Manhai Li, Christoph Peters and Jan Marco Leimeister
| Year of publication: |
2025
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|---|---|
| Authors: | Reinhard, Philipp ; Li, Mahei ; Peters, Christoph ; Leimeister, Jan Marco |
| Published in: |
Digital Analytics im Dienstleistungsmanagement : Customer Insights, Prozesse der Künstlichen Intelligenz, Digitale Geschäftsmodelle. - Wiesbaden : Springer Fachmedien Wiesbaden, ISBN 978-3-658-48325-8. - 2025, p. 327-360
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| Subject: | Prozessmanagement | Business process management | Dienstleistungsmanagement | Service management | Beziehungsmarketing | Relationship marketing | Data Mining | Data mining | Digitalisierung | Digitization |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Other identifiers: | 10.1007/978-3-658-48325-8_11 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015420868