Enhancing satisfaction with public services : the effect of recalling personal experiences
Xavier Ballart, Enrique Hernandez and Marc Esteve
| Year of publication: |
2024
|
|---|---|
| Authors: | Ballart, Xavier ; Hernández, Enrique ; Esteve, Marc |
| Published in: |
International public management journal. - London : Routledge, Taylor & Francis Group, ISSN 1559-3169, ZDB-ID 2029227-2. - Vol. 27.2024, 2, p. 284-301
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| Subject: | Katalonien | Catalonia | Kundenzufriedenheit | Customer satisfaction | Öffentliche Dienstleistung | Public services | Dienstleistungsqualität | Service quality | Gesundheitswesen | Health care system | Spanien | Spain |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/10967494.2024.2317835 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015050902