Enhancing service quality improvement strategies by integrating Kano's model with importance-performance analysis
| Year of publication: |
2011
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|---|---|
| Authors: | Lin, Shu-Ping ; Chan, Ya-Hui |
| Published in: |
International journal of services technology and management. - Wolvertin Mill : Interscience Enterprises, ISSN 1460-6720, ZDB-ID 20726193. - Vol. 16.2011, 1 (1.1.), p. 28-49
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