Enhancing the assessment of tangible service quality through the creation of a cleanliness measurement scale
Year of publication: |
2010
|
---|---|
Authors: | Barber, Nelson ; Scarecelli, Joseph M. |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 20.2010, 1, p. 70-88
|
Subject: | Gastronomie | Restaurant industry | Dienstleistungsqualität | Service quality | Hygiene | Kundenzufriedenheit | Customer satisfaction | USA | United States |
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