Enhancing trust in online grocery shopping through generative AI chatbots
Debarun Chakraborty, Arpan Kumar Kar, Smruti Patre, Shivam Gupta
| Year of publication: |
2024
|
|---|---|
| Authors: | Chakraborty, Debarun ; Kar, Arpan Kumar ; Patre, Smruti ; Gupta, Shivam |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 2013438-1. - Vol. 180.2024, Art.-No. 114737, p. 1-18
|
| Subject: | Chatbots | Elaboration Likelihood Model | Generative Artificial Intelligence (AI) | Online Shopping | Status Quo Bias Theory | Trust | Online-Handel | Online retailing | Konsumentenverhalten | Consumer behaviour | Vertrauen | Confidence | Künstliche Intelligenz | Artificial intelligence | Electronic Commerce | E-commerce |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2024.114737 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014556450