Enterprise Networks and Telephony : From Technology to Business Strategy

Online-Ressource (XIII, 226p. 97 illus)

online resource

1 The Communicating Enterprise1.1 Introduction -- 1.2 Networked Economy and Business Stakes -- 1.3 Networked Enterprise and Added Value -- 1.4 Networks Macrocosm -- 1.5 Conclusion -- 2 Enterprise Local Area Network Features and Operating Mode -- 2.1 Introduction -- 2.2 Notion of Service -- 2.3 Hardware Components -- 2.4 Software Components -- 2.5 Network Interconnection Issues -- 2.6 “Manware” components -- 2.7 Conclusion -- 3 Services and Applications -- 3.1 Introduction -- 3.2 File Management Services -- 3.3 Printing Services -- 3.4 Database Servers -- 3.5 Groupware and Office Automation -- 3.6 Electronic Mail -- 3.7 Internet Access -- 3.8 The Web -- 3.9 The Enterprise Intranet -- 3.10 Conclusion -- 4 Network Operating System -- 4.1 Stakes -- 4.2 The Particular Case of Peer to Peer Networking -- 4.3 Network Operating Systems Features -- 4.4 Additional Functions -- 4.5 Conclusion -- 5 Local Area Network Administration -- 5.1 Managing LANs in a Professional Way -- 5.2 The Network Administrator’s Key Roles -- 5.3 The Network Administrator’s Day-to-day Tasks -- 5.4 Conclusion -- 6 High-speed Local Area Networks -- 6.1 Evolution of Local Networks -- 6.2 Fibre-distributed Data Interface (FDDI) -- 6.3 Fast Ethernet -- 6.4 Local Area Networks and ATM -- 6.5 Conclusion -- 7 Voice-Data-Image Telecommunications -- 7.1 Introduction -- 7.2 Telephony: Voice Telecommunications -- 7.3 Data Telecommunication -- 7.4 Voice-Data Hybrid Satellite Systems -- 7.5 Image Telecommunication -- 7.6 Support Networks -- 7.7 Conclusion -- 8 PBX -- 8.1 Introduction -- 8.2 PBX Features -- 8.3 The PBX: A Central Communication Node -- 8.4 CENTREX -- 8.5 Conclusion -- 9 Computer Telephony Integration (CTI) -- 9.1 Introduction -- 9.2 From Utopia to Reality -- 9.3 Reasons for Integrating Computing and Telephony -- 9.4 Call Centres -- 9.5 Applications and Services -- 9.6 Actors and Strategies -- 9.7 Conclusion -- 10 Mastering Telecommunications -- 10.1 Introduction -- 10.2 Strategic Planning -- 10.3 Telecommunications Planning -- 10.4 Modelling and Simulation -- 10.5 Quality Assurance -- 10.6 Conclusion -- 11 Network Management -- 11.1 Introduction -- 11.2 Network Management: The Strategic Viewpoint -- 11.3 Network Management: The Tactical Viewpoint -- 11.4 Network Management: The Operational Viewpoint -- 11.5 Outsourcing and Facilities Management -- 11.6 Normative Considerations -- 11.7 Conclusion -- 12 Network Security Management -- 12.1 Introduction -- 12.2 IT Risk Management -- 12.3 Security Policy -- 12.4 Threats to the Network -- 12.5 Conclusion -- 13 Network Audit -- 13.1 Introduction -- 13.2 Different Types of Audit -- 13.3 Computer Management Control -- 13.4 Computer Operations Management Internal Control -- 13.5 Information Systems Audit -- 13.6 Audit, Quality and ISO 9000 Certification -- 13.7 Conclusion.

10.1007/978-1-4471-1564-9 [DOI]

ECONIS - Online Catalogue of the ZBW