Enterprise Systems Analysis and Modelling

In ES implementations, process modelling is a critical and often overlooked activity. This paper proposes a framework for process modelling of ES. The four steps method involves: Current Situation Analysis, Business Process Improvements and Requirements, Gap Analysis, and To-be process to develop. Outputs of the methodology are an interdependent set of organizational and system proposed changes, and feedback loops to the ES vendors and to the strategy of the firm. In-depth case studies and extensive literature review provides methodological support. For practitioners, this study provides useful insights into one of the reasons by which companies could be frustrated with ES implementation.