Environmental, Social and Governance (ESG) metrics do not serve services customers : a missing link between sustainability metrics and customer perceptions of social innovation
Lerzan Aksoy, Alexander John Buoye, Maja Fors, Timothy Lee Keiningham, Sara Rosengren
| Year of publication: |
2022
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|---|---|
| Authors: | Aksoy, Lerzan ; Buoye, Alexander John ; Fors, Maja ; Keiningham, Timothy Lee ; Rosengren, Sara |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 33.2022, 4/5, p. 565-577
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| Subject: | CSR | ESG | Social innovation | Social responsibility | Sustainability | Corporate Social Responsibility | Corporate social responsibility | Innovation | Nachhaltige Entwicklung | Sustainable development | Nachhaltigkeit | Nachhaltige Kapitalanlage | Sustainable investment | Umweltmanagement | Environmental management | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-11-2021-0428 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013325711