ERP System Implementation in India : Case of Tata Steel LTD

Enterprises nowadays strive to keep transforming their business processes in accordance with the fast-changing customer demands so as to survive the intense global competition[1].In current times, the ERP scenario in India is witnessing a swift growth. In order to survive in highly competitive business environments, companies have to continuously change their business [2].This paper presents case study of Tata Steel Limited, formerly known as Tata Iron and Steel Company Limited (TISCO) Jamshedpur. The aim of this case study was to learn about Enterprise Resource Planning (ERP) system implementation success and related issues at Tata Steel Ltd. Tata Steel Ltd. is an Indian multinational steel-making company headquartered in Mumbai and a subsidiary of the Tata Group. It was the 11th largest steel producing company in the world in 2014, with an annual crude steel capacity of 26.202 million tonnes and the second largest private-sector steel company in India after SAIL [4].Case study is developed by observation and interview technique. The case is then analyzed applying flexible system methodology i.e. Situation- ActorProcess (SAP).This research article examines vital dimensions of ERP system implementation and related issues and gives an in-depth comprehension in system implementation process at Tata Steel Ltd. Understanding of different issues will help organisations to emphasize on certain features to ensure the success of implementation of ERP system