Error management at different organizational levels – Frontline, manager, and company
| Year of publication: |
2012
|
|---|---|
| Authors: | Guchait, Priyanko ; Kim, Min Gyung ; Namasivayam, Karthik |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 10742645. - Vol. 31.2012, 1, p. 12-23
|