Es tut uns so leid!
Year of publication: |
Mai 2016
|
---|---|
Authors: | Schweitzer, Maurice E. ; Brooks, Alison Wood ; Galinsky, Adam D. |
Published in: |
Harvard-Business-Manager : das Wissen der Besten. - Hamburg : Manager-Magazin-Verl.-Ges., ISSN 0945-6570, ZDB-ID 1138095-0. - Vol. 38.2016, 5, p. 60-71
|
Subject: | Öffentlichkeitsarbeit | Public relations | Risikokommunikation | Risk communication | Beschwerdemanagement | Complaint management | Firmenimage | Corporate reputation |
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