Establishing an Ad Hoc Infrastructure for Innovative Technologies Deployment : The Case of Knowledge-Based Systems

In this paper, referring to the Model for General Knowledge Management within the Enterprise (MGKME), we emphasize two of the operating elements of this model which are essential to ensure the organizational learning process that leads people to use appropriate concepts, methods and tools of Knowledge Management (KM) considered as an innovative technology: the ad hoc infrastructures element, and the organizational learning processes element. The Nonaka’s Socialization, Externalization, Combination, Internalization (SECI) model, and the Japanese concept of Ba, underlie these two elements. The case of the Semi-opened Infrastructure Model (SopIM) implemented to deploy artificial intelligence and Knowledge-Based Systems (KBS) within a large industrial company illustrates what could be the application of these concepts in the real field. Meanwhile, we partially validate MGKME. Furthermore, we consolidate the SopIM, which becomes a pattern of reference allowing implementing an ad hoc infrastructure for innovative technologies deployment