Estimating the Implied Value of the Customer's Waiting Time

Almost all research in appointment scheduling has focused on the trade-off between customer waiting times and server idle times. In this paper, we present an observation-based method for estimating the relative cost of the customer waiting time, which is a critical parameter for finding the optimal appointment schedule.

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Year of publication:	2011
Authors:	Robinson, Lawrence W. ; Chen, Rachel R.
Published in:	Manufacturing & Service Operations Management. - Institute for Operations Research and the Management Sciences - INFORMS, ISSN 1523-4614. - Vol. 13.2011, 1, p. 53-57
Publisher:	Institute for Operations Research and the Management Sciences - INFORMS
Subject:	health-care management \| service operations

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Extent:	application/pdf
Type of publication:	Article
Other identifiers:	10.1287/msom.1100.0304 [DOI]
Source:	RePEc - Research Papers in Economics

Persistent link: https://www.econbiz.de/10009218583