eTOM and e-services based trouble-management operations: a large scale telecom case study
| Year of publication: |
2008
|
|---|---|
| Authors: | Chou, Tung-Hsiang ; Seng, Jia-Lang ; Lin, Binshan |
| Published in: |
International journal of technology management : IJTM. - Geneva-Aeroport : Inderscience Enterprises Ltd, ISSN 0267-5730, ZDB-ID 559787. - Vol. 43.2008, 4, p. 383-403
|