eTransQual: A transaction process-based approach for capturing service quality in online shopping
| Year of publication: |
2006
|
|---|---|
| Authors: | Bauer, Hans H. ; Falk, Tomas ; Hammerschmidt, Maik |
| Published in: |
Journal of Business Research. - Elsevier, ISSN 0148-2963. - Vol. 59.2006, 7, p. 866-875
|
| Publisher: |
Elsevier |