Evaluating and ranking hotels offering e-service by integrated approach of Webqual and fuzzy AHP

Arash Shahin, Javad Khazaei Pool and Mehdi Poormostafa

Year of publication:	2014
Authors:	Shahin, Arash ; Pool, Javad Khazaei ; Poormostafa, Mehdi
Published in:	International journal of business information systems : IJBIS. - Olney, Bucks. : Inderscience Enterprises, ISSN 1746-0972, ZDB-ID 2193362-5. - Vol. 15.2014, 1, p. 84-104
Subject:	e-service quality \| information \| fuzzy AHP \| hotel Isfahan \| Dienstleistungsqualität \| Service quality \| Fuzzy-Set-Theorie \| Fuzzy sets \| Hotellerie \| Hotel industry \| AHP-Verfahren \| AHP approach \| Electronic Commerce \| E-commerce \| Online-Handel \| Online retailing \| Bewertung \| Evaluation \| Multikriterielle Entscheidungsanalyse \| Multi-criteria analysis

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