Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement
Hardeep Chahal and Neetu Kumari
| Year of publication: |
2011
|
|---|---|
| Authors: | Chahal, Hardeep ; Kumari, Neetu |
| Published in: |
Management research review. - Bingley : Emerald, ISSN 2040-8269, ZDB-ID 2535152-7. - Vol. 34.2011, 6, p. 626-648
|
| Subject: | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Krankenhaus | Hospital | Patienten | Patients | Indien | India |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Fallstudie ; Case study ; Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009247602