Evaluating the effect of logistics service quality on customer satisfaction and loyalty
G. Yoganandan, M. Vasan, László Vértesy
| Year of publication: |
2024
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|---|---|
| Authors: | Yoganandan, G. ; Vasan, M. ; Vértesy, László |
| Published in: |
International journal of services and operations management : IJSOM. - Genève : Inderscience Enterprises, ISSN 1744-2389, ZDB-ID 2205101-6. - Vol. 47.2024, 4, p. 515-534
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| Subject: | logistics service providers | international logistics | loyalty | service quality | satisfaction | supply chain management | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Logistikunternehmen | Logistics provider | Logistik | Logistics | Beziehungsmarketing | Relationship marketing | Lieferkette | Supply chain |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSOM.2024.137991 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015065125