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Exploring the shift from output measures to outcome measures of service delivery : insights from municipal research
Fasiello, Roberta, (2022)
Appropriatteness and use of performance information in the budgeting process : some experiences from German and Italian municipalities
Grossi, Giuseppe, (2016)
Does performance management relate to good governance? : a study of its relationship with citizens' satisfaction with and trust in Israeli local government
Beeri, Itai, (2019)
Challenges facing small business development in South Africa
Zondi, Wellington B., (2017)
The concept of performance appraisal and requirements for its successful implementation
Evaluation of service delivery within local municipalities of South Africa