Evaluating the Performance of e-Government in Egypt: A Public-Value Approach

This empirical article studies the performance of e-government in Egypt from the perspective of citizens within a public value based conceptual framework. This study adopts a theoretical model that integrates two streams of research: (i) the updated DeLone and McLean IS Success Model and (ii) Public Value and proposes a conceptual framework. The model is empirically tested and validated through structural equation modelling analysis. Democracy, reflexivity and productivity were found to be the three distinct value types desired as outcomes by citizens. Trust in e-Government mediated the relationship between the quality constructs and net benefits, whereas citizen satisfaction only mediated the relationship between information quality, system quality and net benefits and has no mediating effect on the relationship between service quality and net benefits.