Evaluation and prioritization of service quality dimensions based on gap analysis with analytic network process
Reza Dabestani, Arash Shahin and Mohammad Saljoughian
| Year of publication: |
2017
|
|---|---|
| Authors: | Dabestani, Reza ; Shahin, Arash ; Saljoughian, Mohammad |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 34.2017, 4, p. 530-548
|
| Subject: | Evaluation | Hotel | Customer satisfaction | Prioritization | Analytic network process (ANP) | Service quality dimensions (SQDs) | Dienstleistungsqualität | Service quality | AHP-Verfahren | AHP approach | Kundenzufriedenheit | Hotellerie | Hotel industry | Performance-Messung | Performance measurement | Bewertung |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQRM-04-2015-0050 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011704863