Evaluation of the service quality of container ports by importance-performance analysis
Paul T.-W. Lee: Kai-chieh Hu
| Year of publication: |
2012
|
|---|---|
| Authors: | Lee, Paul T.-W. ; Hu, Kai-chieh |
| Published in: |
International journal of shipping and transport logistics : IJSTL. - Genéve [u.a.] : Inderscience Enterprises, ISSN 1756-6517, ZDB-ID 2540122-1. - Vol. 4.2012, 3, p. 197-211
|
| Subject: | Dienstleistungsqualität | Service quality | Containerschifffahrt | Container shipping | Kundenzufriedenheit | Customer satisfaction | Containerterminal | Container terminal | Performance-Messung | Performance measurement | Asien | Asia |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009656996