Evolving face of workplace learning and development : a case of an Indian HR consulting firm

Purpose: The purpose of this paper is to illustrate existing learning and development (L&D) practices of an Indian HR consulting firm. Design/methodology/approach: Structured interviews were conducted with 24 delivery managers to collect primary data and then content was analysed to develop the case study. Findings: Mentoring, cross-training, knowledge sharing, job rotation, eLearning and social media–enabled learning tools are instrumental in executing L&D strategy of the case company. Research limitations/implications: The author recognises the scope of this study is limited to the HR consulting sector in India, and it lacks empirical investigation. Practical implications: Organisations must implement a holistic L&D strategy. Originality/value: It is one of the first studies to explore L&D practices in the context of Indian HR consulting sector.