Examine the cognitive and affective antecedents to service recovery satisfaction : a field study of delayed airline passengers
Biyan Wen; Christina Geng-Qing Chi
| Year of publication: |
2013
|
|---|---|
| Authors: | Wen, Biyan ; Chi, Christina Geng-qing |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 25.2013, 3, p. 306-327
|
| Subject: | Dienstleistungsmarketing | Services marketing | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Fluggesellschaft | Airline | China |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009730488