Examining how coolness of service robots influences customers' delight : mediating role of perceived values
Jia-Jhou Wu, Sue-Ting Chang and Yung-Ping Lin and Tom M.Y. Lin
| Year of publication: |
2024
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|---|---|
| Authors: | Wu, Jia-Jhou ; Chang, Sue-Ting ; Lin, Yung-Ping ; Lin, Tom M. Y. |
| Published in: |
Journal of hospitality and tourism insights. - Bingley : Emerald, ISSN 2514-9806, ZDB-ID 2935216-2. - Vol. 7.2024, 5, p. 2624-2642
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| Subject: | Coolness | Utilitarian value | Hedonic value | Delight | Behavioral intention | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Kundenwert | Customer value | Dienstleistungsqualität | Service quality | Hedonischer Preisindex | Hedonic price index | Beziehungsmarketing | Relationship marketing | Roboter | Robot |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JHTI-02-2023-0069 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015163014