Examining the impact of clinical quality and clinical flexibility on cardiology unit performance : does experiential quality act as a specialized complementary asset?
Anand Nair; Mariana Nicolae; Ram Narasimhan
| Year of publication: |
2013
|
|---|---|
| Authors: | Nair, Anand ; Nicolae, Mariana ; Narasimhan, Ram |
| Published in: |
Journal of operations management. - Hoboken, NJ : Wiley, ISSN 0272-6963, ZDB-ID 856225-8. - Vol. 31.2013, 7/8, p. 505-522
|
| Subject: | Healthcare | Quality | Flexibility | Length of stay | Cost | Multi-level analyses | Gesundheitsversorgung | Health care | Krankenhaus | Hospital | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Produktqualität | Product quality | Flexibilität | Gesundheitswesen | Health care system |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010226411