Examining the influence of organizational capability in innovative business operations and the mediation of profitability on customer satisfaction : an application in intermodal transport operators in Taiwan
Year of publication: |
2016
|
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Authors: | Lun, Y. H. Venus ; Shang, Kuo Chung ; Lai, Kee-hung ; Cheng, T. C. E. |
Published in: |
International journal of production economics. - Amsterdam [u.a.] : Elsevier, ISSN 0925-5273, ZDB-ID 1092526-0. - Vol. 171.2016, part 2, p. 179-188
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Subject: | Intermodal transport operators | Organizational capability | Profitability | Customer satisfaction | Kundenzufriedenheit | Taiwan | Intermodaler Verkehr | Intermodal transport |
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