Examining the impact of intangible product features and e-commerce institutional mechanics on consumer trust and repurchase intention
Urvashi Tandon, Amit Mittal, Sridhar Manohar
| Year of publication: |
2021
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|---|---|
| Authors: | Tandon, Urvashi ; Mittal, Amit ; Manohar, Sridhar |
| Published in: |
Electronic markets : EM ; the international journal of electronic commerce and business media. - Berlin : Springer, ISSN 1422-8890, ZDB-ID 2017342-8. - Vol. 31.2021, 4, p. 945-964
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| Subject: | Online shopping | Virtual try-on technology (VTO) | Return policies | Pay-on-delivery (POD) mode of payment | Vendor-specific guarantees | Free shipping policy | India | PEEIM | Online-Handel | Online retailing | Indien | Konsumentenverhalten | Consumer behaviour | Electronic Commerce | E-commerce | Vertrauen | Confidence | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s12525-020-00436-1 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012797050