Examining the influence of service quality on customer satisfaction and patronage intentions in convenience store industry
Dheeraj Sharma
| Year of publication: |
2015
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|---|---|
| Authors: | Sharma, Dheeraj |
| Published in: |
International journal of business and globalisation : IJBG. - Genève [u.a.] : Inderscience Enterprises, ISSN 1753-3627, ZDB-ID 2416804-X. - Vol. 15.2015, 2, p. 152-170
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| Subject: | service quality | customer satisfaction | retail patronage | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Einzelhandel | Retail trade | Konsumentenverhalten | Consumer behaviour | Strukturgleichungsmodell | Structural equation model | Lebensmitteleinzelhandel | Food retailing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011574652