Excellence models in the public sector : relationships between enablers and results
Year of publication: |
2015
|
---|---|
Authors: | Raharjo, Hendry ; Guglielmetti Mugion, Roberta ; Eriksson, Henrik ; Gremyr, Ida ; Di Pietro, Laura |
Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 7.2015, 1, p. 120-135
|
Subject: | Common Assessment Framework | Quality management | Excellence models | SIQ model for performance excellence | Qualitätsmanagement | Öffentlicher Sektor | Public sector | Performance-Messung | Performance measurement |
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